1. Changes and Cancellation request must be submitted in writing via email or fax to Westar.
2. Tour departure date can't be changed after the customer has paid. Except purchase worry-free insurance with Westar.
3.No price changes are permitted after the reservation has been made. Except purchase worry-free insurance with Westar.
- A： Local tour more than 30 days prior to departure, $100.00 CAD cancellation fee per person. Package including airport transfer tour more than 30 days prior to departure, $200.00 CAD cancellation fee per person.
- B：Within 30 days, full cancellation charges
- C：Worry-Free insurance can be purchased within 48 hours from reservation. Free 1 time date change （Price difference applies）8 days prior departure and price match by purchasing the worry-free insurance with Westar.
- D:Holiday surcharge must be paid when redeem worry-free insurance to change date when applies; Date can only be changed base on availability.
- E: Balance must be paid in full 31 days prior to departure date.
4. Please be at pre-arranged location 15 minutes prior to departure time.
5. No show on the day of departure is 100% non-refundable.
6. Any pre-purchased tickets, admission, and meal fee are non-refundable.
7. Admission tickets bought through sellers other than our company (e.g. City Pass) are not applicable to the tours.
8. If full payment not received within 14 days prior to departure, Westar has the right to cancel reservation with no refund.
9. Your room types are based on hotels' own standards. We can require your needs but not guarantee.
10. Passengers are responsible for all travel documents validity. (If applicable)Canadians need a valid passport to entry and return to Canada.
Both valid US Visa and EVUS are required to enter US for Chinese passport, and the passport should be valid for six (6) months beyond the date of return to Canada.
For all other passports holder, please check with our Staff.
11. Itineraries are subject to change or cancellation at any time due to any unforeseen conditions, including but not limited to, adverse weather, traffic problem, etc.
12. Passengers are responsible to keep and protect your personal property and personal belongings.
13. Westar reserve the rights to modify the itinerary, meal plans and hotels without liability. No partial refund on any unused services.
14. All passengers are STRONGLY URGED to take our adequate insurance coverage to protect yourselves against cancellation due to illness prior to or during the travel.
15. Prices or information could be different on your next website visit or session. We don’t accept price adjustment.
16. The guests must provide a mobile phone that can be connected to facilitate the contact of the tour guide. If the phone provided is wrong, any additional expenses incurred shall be borne by the guests themselves.
17. Standard Statement: "Entry to another country may be refused even if the required information and travel documents are complete."
18. Standard Statement: "Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ form those found in Canada"
1. Please ensure all the registration information is correct and meets the requirements. Westar is NOT be responsible for the related liabilities and economic losses caused by the information provided does NOT correct, including the date, flight time, place, identity of the participants and travel documents, etc.
2. The prices of all tour and/or packages are based on the date of purchase. It is subjected to change without notice, and Westar does NOT accept any price adjustment after payment occurred.
3. Passenger MUST pay in full 90 days before tour departure date, or the reservation will be cancelled automatically, and deposit will NOT be refunded.
4. Passenger MUST have a valid passport, and/or visa (if applicable) for the destination and MUST remain valid for at least 6 months from the return date. Using other documentation such as travel documents or refugee status cards may result in delays or being denied boarding. Consumer travelling with a Canadian passports, passport must be valid for at least 6 months from their date of departure, if this is not the case, you are required to let us know. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please be aware that the following requirements:
- Change of length of stay may result in a change of documentation needed to travel.
- Any visa advice provided to you is dependent on the accuracy of the information provided by you. Visa advice is current but can change prior to your intended travel date.
- Verification of documentation requirements must be done when travel date nears.
- Failure to provide the required documents may result in being denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund.
- Cruise passengers must present a valid passport, regardless of the entry requirements for their country of embarkation.
- To re-enter Canada; non-Canadian passport holders will need to provide proof of valid Canadian Permanent Residency, a valid Canadian visa or proof of outbound ticket within visa exception allowance. Citizens from countries other than the United States (U.S.) who do not need a visa to enter Canada will need to obtain an ETA before flying into Canada. Travelers do not need an ETA when entering Canada by land or sea.
- Entry to another country may be refused even if the required information and travel documents are complete.
- Under any circumstances or reasons listed above, Westar will NOT be held responsible for any expenses of the delay, extra transportation or accommodation costs, also will NOT refund any tour fee or compensate to passenger.
- We recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travelers Guide at voyage.gc.ca to satisfy personal requirements.
- For some countries, international health certificates and vaccinations are required. In some cases, failure to present required vaccination documentation (e.g. Yellow Fever vaccination) may result in you being denied entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available on the Government of Canada Travel and Tourism at https://travel.gc.ca/
- Some countries require travelers to be issued a special international driver's permit and/or international proof of insurance.
- For domestic flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.
5. Westar acts only as an agent and/or intermediary for independent suppliers. As a result, it retains other contractors to provide transportation, accommodation, sightseeing, meals and other related travel services. Westar accepts no responsibility for any such losses or any additional expenses or and distress due to delays, sickness, weather, strikes or any other causes.
6. In case of any special circumstances or unforeseen or unavoidable events or circumstances beyond company`s control (including but not limited to, such as adverse weather conditions, strikes, loss of documents, hotel full notice, traffic delays, political turbulence, War, terrorist attack, epidemic, tourist destination government / WHO issued travel warning, accident, etc.), and itinerary, accommodation or transportation MUST be changed or cancelled, and the Westar can handle it in full according to the situation at the time, In this case, the passenger CANNOT object to and claim for compensation, and MUST be responsible for any losses or additional expenses caused by the incident.
7. The land tour is local distribution. The itinerary arrangement or adjustment will NOT consider the situation of the passenger's place of residence. Passenger should properly plan the itinerary in order to arriving at the meeting point as required.
8. The package product is the combination of airline`s special (group) air tickets and land tour. In case of any special circumstances or unforeseen or unavoidable events or circumstances beyond company`s control, such as but not limited to flight delays or cancellations, unavailability of land tour, etc., Westar would provide passenger with refund / change suggestions according to the policies of the airline and the tour group, but NOT be responsible for any losses or extra costs incurred.
9. Westar reserves the right to cancel the itinerary due to insufficient number of passengers before departure. If the itinerary is cancelled for this reason, we will notify the passenger 30 days before the departure. The passenger can choose to cancel the itinerary for a full refund or change it to another tour date for free,no any further compensation. Passenger responses for any other expense besides the tour fee.
10. After payment occurred, the departure date must NOT be changed, otherwise it will be considered as cancellation and MUST be handled in accordance with the cancellation policy.
11. Passenger requests cancellation of the tour for any reason, Westar will decide the treatment plan according to the number of days from the departure date on the date of receiving the written notice via email or fax.
12. In order to avoiding any economic loss of passengers cannot join the tour, we advise passenger to purchase Travel Insurance (Emergency Hospital/Lost/Medical and Trip Cancellation/Interruption). A Signed Waiver is required if passenger decides not to purchase at the time of booking.
13. Advanced seat selection is NOT available for air group ticket, companions may NOT sit together.
14. If the travel package contains special group airfare, the accurate flight information is subject to the e-mail notification one week prior to departure of the tour. Passengers cannot object or apply for cancellation. All joint ticket must be used consistently. If any flight segment is cancelled /NO SHOW, all subsequent flight segments will be automatically invalidated.
15. The passenger's pick-up/drop-off flight information MUST be notified to Westar in writing no later than two weeks before the tour departure date, otherwise the arrangement is NOT guaranteed. The passengers are responsible for the transportation expenses incurred.
16. Please be at pre-arranged location 15 minutes prior to departure time. Participant who does NOT attend the tour at the designated time and place is deemed to be giving up the entire tour.
17. The transportation, accommodation, meals, sightseeing programs, etc. arranged in the itinerary are group reservations, it CANNOT be used in conjunction with other preferential policies, such as tickets for seniors. If the participant fails to participate in any project due to any reasons, it is deemed a voluntary waiver, Westar would NOT make any refund or compensation.
18. Passenger should pay the single room supplement if the companion cancels or no show or interrupts the tour.
19. Travelers should be aware that living standards and practices at the destination and the standards and conditions there with respect to the provision utilities, services and accommodation may differ from those found in Canada including but not limited to provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality. Westar shall not be held responsible for any loss, damage, illness, or injury resulting from different living standards. Do ask questions and research on your own to ensure that are you are prepared for every eventuality.
20. Please avoid carrying valuables and precious jewelry to the tour. Participant is responsible for keeping and protecting his personal property and documents. Westar, drivers, tour leaders and tour guide do NOT accept liability for lost or stolen personal property in any situation and place.
21. Under any circumstances or personal reasons, the participant requires to set off on their own, return individually or leave the tour halfway, Westar shall assist in arrangements. However, Westar is NOT responsible for any indirect or direct loss incurred due to transportation or any delay in failing to catch up with the scheduled itinerary or accommodation.
22. There are different restrictions on local activities which participant may have the opportunity to be restricted from participating. If participant fails to participate the activities for the reason such as but not limit to local restrictions, weather, maintenance, or other circumstances beyond the control of Westar, Westar would NOT make any refund or compensation.
23. If the departure time of an aircraft or bus is delayed due to a breakdown or a traffic jam, the itinerary must be changed or cancelled, participant must NOT object and withdraw by reason. In case of bad weather, strike or unexpected accidents that cause delays in the trip, participant must NOT claim compensation or claim back the tour fee. Overtime or other extra costs due to delay will be shared by all tour members.
24. Participant who in the tour intentionally obstructs the work of the tour guide, endangers the personal safety of others, and affects the normal activities and interests of the group, the tour guide has the right to cancel his eligibility to continue the tour according to the specific circumstances or with the approval of the majority of the tour members. Passenger under the age of 18 who are under the supervision of this participant must also do the same. Westar would NOT make any refund or compensation for this. Participants are responsible for their own activities after leaving the tour.
25. Once registered, a passenger shall be deemed to have fully understood and determined that his physical health is suitable to participate in the tour. Westar assumes NO responsibility for further outbreaks and injuries caused by personal medical history and physical disability during the tour.
- At the time of registration, passenger should ensure that he is healthy and can complete the tour activities under his own conditions. Those whom with poor health condition are advised to consult their doctors if they can participate in the tour and prepare common and emergency medicines. As a result, passenger is responsible for his own consequences; if this affects the normal order of the tour group, the tour guide/leader has the right to terminate its qualification to continue the tour and the fees paid CANNOT be refunded.
- Participant should notify staff members if he has emergency. The tour guide/leader will assist participant to take him to the local medical institution for examination and treatment at his own expense.
- Passenger with hearing, visual impairment, individuals with mental illness or incapability of behavior control are not recommended to join the tour;
- Heart, lung, patients with brain and blood system diseases, other people who are not suitable for long-distance fatigue, and elderly people over 75 years of age and pregnant women, should decide on their own whether to join the tour after consulting their doctor. For your safety, please don't hide the condition, thank you for your cooperation!
26. Westar reserved the right of final explanation as above.
27.Price increases are permitted. No price increases are permitted after the customer has paid in full. If the price increase is more than 7% (except increases resulting from an increase in GST/PST/HST), the customer has the right to cancel the contract and obtain a full refund.
28.Please arrive at the boarding point early and wait for boarding. The boarding and alighting times are approximate, and we seek your understanding in case of delays due to special circumstances (such as weather, traffic conditions, or specific conditions related to the tour bus).
29。New Year, National Day, Labor Day, Memorial Day, Thanksgiving, or other long weekend holidays, if there are appropriate adjustments to the tour fees, we seek your understanding.
30.Throughout the tour, if any tour member fails to comply with the tour guide's instructions and fails to arrive at the designated meeting point on time, any additional expenses or losses incurred as a result will be the responsibility of the tour member.
31.All bus seats are arranged by the tour guide for free. If a passenger is absent on the day of departure, the company and the guide have the right to reassign
- * You have read, understood and accepted the above terms and conditions.
